R.2021-03 Release Notes

Enhancements and New Features
Claim Ribbon Indicator: The claim ribbon, located at the top of each claim tab, now contains an indicator that can alert you when a claim has attributes that require special handling or attention. Your company can request a customized Claim Ribbon Indicator (CRI) and work with E-Claim to define and classify attributes that can trigger moderate and/or high-level alerts on your claims. When configured, a yellow indicator identifies a claim that has 1 or more moderately sensitive attributes, while a red indicator identifies a claim with at least 1 attribute classified at the highest level of sensitivity. The CRI also displays the number of notices (if more than 1) and the notice label(s). If the claim has no alerts, or if the CRI has not been configured for your company, the indicator shows in green with a label of “No Alerts”.

Changes
Filter “Null” Claim Flags: You can now filter any claim flag column that’s available on the “Claim List” page by a “NULL” value.
XactAnalysis Importer – Notes from XA to CMS: If your XactAnalysis Importer EDI is configured to import notes from XactAnalysis into ClickClaims, when a claim note is imported, you’ll now see the name of the person who created that note in XA (as long as the information is provided to ClickClaims) on the claim’s “Notes” tab in ClickClaims, along with the source of origin. If that information wasn’t provided, it will just show the source of origin. Example: “John Smith (XactAnalysis)” or “(XactAnalysis)”. Note, the CMS user profile must contain their XactAnalysis User ID for notes and their Xactnet Address for diaries to be imported with the associated name.
Inside Claim File – PDF Copy of Email: When you send a generic email, email documents, or email notes, you’ll now see that we’ve moved the email information (Email Sent, From, To, and Subject Line information) from the bottom to the top of the file when you view the .PDF copy of the email that’s auto generated on the “Documents” tab so that it mimics the format of an actual email.

Corrections
Tiva/PolicyPort Importer – Mark-Off Flag Causes Claim to Import Again: We’ve fixed a bug with the Tiva/PolicyPort Importer that would import a claim into ClickClaims again when the existing claim was flagged as “Mark-Off”.