R.2021-10 Release Notes

Changes

Dashboard – “My Documents” and “Documents Report” Updated with Export Function:

You’re now able to export document records via the Export to Excel/CSV/Word button from the “My Documents” and “Documents Report” page.

SMS Text Messaging Opt-In Added to “Add New – Single”:

If you’ve incorporated the SMS Text Messaging feature into your ClickClaims workflow, we’ve added the “Text Msg” checkbox to the “Insured Phone Numbers” section of the “Add New Claim” page (when accessed via the “Add New – Single” option), so that when you create a new claim via this option, you can now begin the insured’s opt-in process at claim creation, if desired, instead of from within the claim record after creation.

“Catastrophe Code” Added to Batch Edit:

If you’re a user who’s authorized to perform claim changes at a batch level using the “Batch Edit” functionality, we’ve added “Catastrophe Code” as one of the available editable fields so that you can now apply changes to this field’s value across multiple claims at once.

Automation of “Limited Water Damage” Claim Flag:

A new optional setting is available which will automatically set the “LWD Endorsement” (Limited Water Damage) claim flag to “Yes” if a predefined endorsement is set on the claim at creation.

Claim Ribbon Indicator for “Limited Water Damage” Endorsement:

A new optional Claim Ribbon Indicator (CRI) attribute has been created so that if the “LWD Endorsement” (Limited Water Damage) claim flag is “Yes”, the CRI will appear yellow in color with the label “LWD Endorsement”.

Deductible Calculation Sent to XA:

An optional setting is now available that automatically populates the Hurricane % deductible amount, as listed in the “Deductibles” section of the claim’s “Policy” tab, in the XactAnalysis xml and sends that to XactAnalysis in the “Project Info/Notes” as “Hurricane/Wind/Hail: Stated amount (Dollar) $XX”.

TIVA EDI – Coverage Verified Automatically Enabled at Claim Creation:

An optional setting is now available with the Tiva/PolicyPort EDI that, when enabled, automatically checks the “Coverage Verified” checkbox on the claim’s “Policy” tab at claim creation.

Corrections

Show Totals for Adjuster Inventory, SA Inventory, and Vendors Page:

“Show Totals” is now available when working within in the Adjuster Inventory, Vendors, and SA Inventory (when applicable) pages.

Payment Authorization Record Not Appearing in Widget:

We corrected a bug that resulted in the “PR – Payment Authorization” widget not displaying all records.

System Email # 83 (MFA) - Typo & Incorrect Grammar Fix:

We’ve corrected a minor typo and grammar issue in the email body of system email template “83 – Multi-Factor Authentication”.

“Batched for Check Printing” Columns on “Pending Payments Queue – Auto” Page:

We’ve removed the two “Batched for Check Printing” columns (Checkbox and Yes/No) on the “Pending Payments Queue – Auto” data grid page.