R.2021-04 Release Notes

New Enhancements

USPS Mailing Address Validation:

You now have an optional feature available in ClickClaims that can validate the mailing address of the insured and payee (with Financials module) via USPS to reduce invalid addresses and returned mail. If you’d like to incorporate this feature into your workflow, an authorized contact at your company can submit an E-Claim change request.

Changes
Post-Claim Call Center: ClickClaims now supports the management of multiple Call Center campaigns directly from within the system. This means that once the campaigns have been initially configured by E-Claim, when needed, your site administrator(s) can make your campaigns active/inactive, manage their manual and automated call settings, as well as configure the adjuster, client, event, and file type attributes all from the “Call Center” menu bar button.
Form Letters – Create Form Letter using Word Document Mail Merge to Fill in ClickClaims Replacement Fields: You can now use existing Microsoft Word document templates with ClickClaims Replacement Fields to generate form letters quickly and easily. A site administrator simply adds the desired ClickClaims Replacement Field tokens to an existing Word template, associates that to a ClickClaims Form Letter template, and then the user can utilize the ClickClaims “Create Form Letter” functionality to generate the Word document with the applicable claim fields automatically populated. This export option can be disabled by default upon request.

Corrections
Vendor Inventory and Adjuster Inventory Closed Claim Count: Both the “Vendor Inventory”, “Adjuster Inventory”, and “SA Inventory” (specific clients) reports have been revised to include the configuration of the site setting which determines a closed claim based on the file status or file closed date so that the number of the open and closed claims shown in your report is more accurate.
Claims Reporting Grid – Grouping with ‘Show Totals” Enabled: Corrected bug on the Claim Reporting Grid which would prevent you from ‘Grouping’ columns when “Show Totals” is enabled.