What should I do if a payment or credit was issued to the wrong claim or coverage (TIVA)?

If a credit or eligible payment has been issued on the wrong claim or coverage in ClickClaims, an authorized user can void the record from the claim's "Payments" tab by following these steps:

1. Navigate into the "Payments" tab of the applicable claim record.
2. Highlight the credit or payment record from the data grid and select the "Void Check" button.
3. Once successfully voided, issue a new credit/payment under the appropriate claim/coverage.

4. If this does not correct the issue, please submit a support ticket to ClickClaims Support for further assistance.